We did at one time offer a ten-day guarantee, however we found that this encouraged people to take too much risk as they did not worry about the money. If you have any concerns about the livestock on arrival leave it in the shipping bag floating in your water and contact us before release. Once the livestock is out of the bag then then it is your responsibility. You will only acquire points with an account, guests do not accumulate points. Points cannot be refunded for cancelled orders. Points can be redeemed at any time and there is no minimum amount of points required. The points scheme began on the 16 th of February 2022 and only purchase from that date will earn points points cannot be backdated. The points will be added to your account every time you make a purchase. You will receive 1 point for each £1 spent and 1 point is worth 1 penny. If the goods arrive back in any less than the condition they were sent out in, they will be returned to you and no refund will be processed. Once received in new and unused condition we will refund the purchase price. We must receive the goods within 21 days of the notice of cancellation during which time you are responsible for any loss or damage. You must return the goods to us in new and unused condition in line with our Returns Policy. You have the right to cancel an order within 15 working days of receipt.
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Feel free to email us to confirm if we can deliver to your area. Some Scottish postcodes are also out of reach. The courier sets strict geographic restrictions so unfortunately deliveries to: Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands and Scottish offshore postcodes. Available delivery dates are offered via email. Livestock must be signed for and can not be left safe. For customers who select Saturday delivery, we also MUST confirm that you are going to be in the next coming Saturday before sending out. We NEVER ship livestock without first arranging a suitable delivery day. The Livestock shipping fee we charge customers does not cover the true cost, so there is a minimum spend before the option for livestock shipping becomes available. We believe that this is the most responsible and ethical option available. We only use a licensed livestock courier for shipping fish and coral. FREE delivery is available for Scottish Borders postcodes but you will still need to pay the appropriate surcharge.
This excludes Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands and Scottish Offshore postcodes. * If your order is over £40 excluding livestock, you qualify for our FREE delivery to UK Mainland postcodes. Please be mindful that deliveries may take longer around holidays, when couriers and post offices close. Items to more remote areas may take longer.
This usually happens within 24 hours of you placing your order. We will let you know when your items are ready to collect via email. Bass, Basslets, Jawfish, Hamlets & Hawk fish.Fish Nets, Traps & Breeding Accessories.Planted Tank Nitrate Phosphate & Silica Removal.Marine Tank Nitrate Phosphate & Silica Removal.Tropical Tanks Nitrate Phosphate & Silicate Remover.
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